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Call center's meetings will describe coming jobs

By John Dayberry | Hickory Daily Record

Published: November 16, 2009

Hickory, NC - A financial technology company will hold four meetings this week with prospective employees for its new customer care center.
Officials from Fiserv Inc. will lead information sessions from 1 to 3 p.m. and 6:30 to 8:30 p.m. both Wednesday and Thursday in the auditorium at Catawba Valley Community College on U.S. 70 SE.
People planning to attend a session must pre-register by calling toll-free (866) 424-0097.
While Fiserv representatives will be available to talk with prospective employees, they will not accept applications or conduct interviews, said Lance Beck, director of division operations, who will be the top-ranking Fiserv employee at the Hickory facility. Applications are only being taken online at www.monster.com (enter Fiserv Hickory in the search field).
Wisconsin-based Fiserv Inc. announced in October will open the new center in February, creating more than 419 customer-service jobs over the next three years. It will occupy all of the new 60,000-square-foot Adevco facility in the McDonald Crossings Business Park at the intersection of Tate Boulevard and McDonald Parkway.
The new customer-care center will provide technical support, customer management and data processing for the financial services industry. Fiserv expects to employ 300 people by late 2010. Jobs will pay an average annual wage of $25,368, excluding benefits.
This week's sessions are designed to outline the functions of the customer-care center and the responsibilities of the people who will work there, Beck said.
Because Fiserv works with banks and other financial services companies, applicants must pass background checks, credit history reports and drug screenings in order to get a job, said Lori Stafford-Thomas, assistant vice president of corporate communications. Applicants must have a high school diploma or, if 25 or older, a GED.
Beck said most customer-care center employees will field telephone and online inquiries from consumers and financial institutions regarding online bill payment.
He said ideal employees will have:
n The ability to communicate clearly, both verbally and through the written word.
n Personal computer skills, including a general knowledge of Windows navigation.
n Typing skills.
n Problem-solving skills.
n A passion for customer service.
Fiserv will begin face-to-face interviews in early December and start its paid training program by February, Beck said.
The 25-year-old company has 20,000 employees worldwide.
John Dayberry is a reporter for the Hickory Daily Record.